In the event of a food-product recall, here is the support Neogen can provide:

For only the cost of testing products (reagents)

  • Sample processing in any one of our world-wide labs or a recommendation of available private labs.
  • Immediate consulting with tech service experts according to your requirements, chemistry or microbiology, either via phone or our LabLive service. LabLive is a web-based conferencing system designed to provide expert support at any time.
  • Expedited shipments of any Neogen diagnostic products.
  • On-site Neogen tech support personnel for up to 48 hours to help your staff with lab testing to get through the recall.
  • Provide contact information for leading product-recall consultants and recall implementation firms.
  • In the case of a pathogen-based or spoilage recall, genomic identification to speed trace back to the source.

There are no charges for these services except for products and consumables.

For more information, please call us at 800-234-5333

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